Privacy Policy
Effective November 14, 2026
This policy explains how HUI Solutions (“we”, “us”) handles personal information in Horizon, our customer relationship management software for businesses.
Two kinds of information
- Account information about the businesses that use Horizon and their team members. We decide how this is used, and this policy covers it.
- Lead information that people submit to a business through its website form, or that the business adds itself. We process it on behalf of that business, which decides how it's used. If you contacted a business and want to know what it holds about you, or want it deleted, contact that business. We'll help it respond.
What we collect
- Account details: name, email address, password (stored only as a secure hash), role, and business details such as name, phone, website and address.
- Billing details: plan, subscription status and invoices. Card details are collected and stored by Stripe, not by us.
- Lead details: what a person enters in a business's form, typically name, email, phone and message, plus the page they submitted from and campaign tags in the link (UTM parameters).
- Email activity: whether outreach emails were delivered, opened, clicked, bounced or marked as spam, and unsubscribe requests.
- Technical data: server logs and error reports. A visitor's IP address is used to limit spam on lead forms and is kept only as a one-way hash for a short period.
How we use it
- To provide the Service: storing leads, scoring them, sending the emails a business asks us to send, and showing reports.
- To run accounts: sign-in, invites, password resets, billing and support.
- To keep the Service secure and reliable: preventing spam and abuse, and investigating errors.
- To contact account holders about the Service, such as billing notices and important changes.
We don't sell personal information, share it for advertising, or use lead information for our own marketing. Horizondoesn't use advertising or analytics trackers; the only cookies it sets keep you signed in.
Service providers
We use these providers to run Horizon. Each receives only what it needs for its job and is bound to protect it.
- Supabase: Database and sign-in
- Vercel: Application hosting
- Anthropic: AI lead scoring (the lead's message and details are sent to score it)
- Resend: Sending account emails, lead alerts and outreach emails
- Stripe: Subscription payments (card details go directly to Stripe; we never see or store them)
- Cloudflare: Domain and DNS, and optional spam protection on lead forms
We may also disclose information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business, in which case this policy continues to apply.
How long we keep it
We keep account and lead information while the business's account is active. When an account closes, we delete its data within 30 days of the end of the export window described in our Terms, except what we must keep by law (for example, billing records). Backups are overwritten on their normal schedule.
Security
Data is encrypted in transit, and each business's data is isolated at the database level so other businesses can't see it. Access by our staff is limited to what's needed to run and support the Service. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.
Your choices and rights
- Account holders can update their details in Settings, and ask us at support@huisolution.com for a copy of their information or for it to be corrected or deleted.
- Anyone can stop outreach emails from a business with the unsubscribe link in those emails.
- Depending on where you live, you may have further rights, such as to know what we hold or to object to some uses. Email support@huisolution.com and we'll respond within the time the law requires. We won't treat you differently for using these rights.
Children
Horizon is a business tool and isn't meant for children under 16. We don't knowingly collect their information.
Where data is processed
We're based in the United States, and our providers may process data in the United States and other countries.
Changes to this policy
If we change this policy in a material way, we'll tell account holders by email or in the app before the change takes effect. The date at the top shows when it was last updated.
Contact
Privacy questions or requests: support@huisolution.com.